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Accessibility

Last Updated: January 1, 2026

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Our Commitment to Accessibility

Ages Mortgage, LLC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all of our users.

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Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Ages Mortgage strives to conform to WCAG 2.1 Level AA standards. We recognize that accessibility is an ongoing effort and are committed to continually improving the accessibility of our website.

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Accessibility Features

We have implemented the following features to make our website more accessible:

  • Keyboard Navigation: Our website is navigable using a keyboard
  • Screen Reader Compatibility: We design with screen reader users in mind
  • Text Alternatives: We provide text alternatives for non-text content
  • Color Contrast: We maintain sufficient color contrast between text and backgrounds
  • Resizable Text: Text can be resized without loss of content or functionality
  • Clear Navigation: We provide clear and consistent navigation throughout the site
  • Descriptive Links: Link text describes the destination or purpose of the link
  • Form Labels: All form fields have clear, descriptive labels
  • Error Identification: Form errors are clearly identified and described
  • Mobile Accessibility: Our website is accessible on mobile devices

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Assistive Technologies

Our website is designed to be compatible with the following assistive technologies:

  • Screen readers (including JAWS, NVDA, and VoiceOver)
  • Screen magnification software
  • Speech recognition software
  • Alternative input devices
  • Browser accessibility features

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Third-Party Content

While we strive to ensure accessibility throughout our website, some content may be provided by third parties. This includes:

  • Our third-party mortgage application portal
  • Embedded videos or media from external sources
  • Third-party widgets or integrations

We work with our third-party providers to ensure their content meets accessibility standards, but we do not have complete control over the accessibility of third-party content. If you encounter accessibility barriers with third-party content on our website, please contact us so we can work with our providers to address the issue.

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Known Limitations

Despite our best efforts to ensure accessibility, there may be some limitations. We are actively working to address any issues and improve accessibility. Known limitations include:

  • Some PDF documents may not be fully accessible; we are working to remediate these documents
  • Some older content may not meet current accessibility standards; we are systematically reviewing and updating this content
  • Third-party embedded content may have accessibility limitations beyond our control

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Feedback and Assistance

We welcome feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:

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Report an Accessibility Issue

Ages Mortgage Accessibility Team
Email: accessibility@agesmortgage.com
Phone: (973) XXX-XXXX
Mail: Ages Mortgage, LLC
Attn: Accessibility Team
[Street Address]
Morristown, NJ [ZIP Code]

When reporting an accessibility issue, please include:

  • The specific page or feature where you encountered the issue
  • A description of the problem
  • The assistive technology you were using (if applicable)
  • Your contact information so we can follow up with you

We will make every effort to respond to accessibility feedback within 5 business days and to resolve issues as quickly as possible.

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Reasonable Accommodations

If you need assistance accessing any content on our website or require documents in an alternative format, please contact us. We will work with you to provide the information you need in an accessible format. Reasonable accommodations may include:

  • Providing documents in alternative formats (large print, audio, electronic text, Braille)
  • Offering alternative methods for completing forms or applications
  • Providing personal assistance to help you access our services
  • Making adjustments to our processes to accommodate your needs

To request a reasonable accommodation:

Phone: (973) XXX-XXXX
Email: accessibility@agesmortgage.com
TTY/TDD: 711 (Relay Service)

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Accessibility in Our Services

Our commitment to accessibility extends beyond our website to all aspects of our services:

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Communication Accessibility

  • TTY/TDD Services: We offer telecommunication services for individuals who are deaf, hard of hearing, or have speech disabilities. Dial 711 to reach the relay service
  • Video Relay Services: We can accommodate video relay service calls
  • Alternative Formats: We can provide loan documents and disclosures in alternative formats upon request
  • Language Services: We offer language interpretation services for non-English speakers

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Physical Location Accessibility

Our office locations are accessible to individuals with disabilities:

  • Wheelchair accessible entrances and facilities
  • Accessible parking spaces
  • Elevators where applicable
  • Accessible restrooms

If you have specific accessibility needs when visiting our offices, please contact us in advance so we can ensure appropriate accommodations.

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Ongoing Efforts

Accessibility is an ongoing commitment. Our efforts include:

  • Regular Audits: We conduct regular accessibility audits of our website
  • Staff Training: We provide accessibility training to our development and content teams
  • User Testing: We involve people with disabilities in our testing processes
  • Continuous Improvement: We continuously update and improve our accessibility practices
  • Accessible Design: We incorporate accessibility considerations from the beginning of our design process

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Technical Specifications

Accessibility of the Ages Mortgage website relies on the following technologies to work with the particular combination of web browser and assistive technologies or plugins installed on your computer:

  • HTML5
  • WAI-ARIA (Web Accessibility Initiative - Accessible Rich Internet Applications)
  • CSS (Cascading Style Sheets)
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

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Assessment Methods

Ages Mortgage assessed the accessibility of our website using the following methods:

  • Self-evaluation using automated accessibility testing tools
  • Manual testing by our development team
  • Review by accessibility consultants
  • User testing with individuals who use assistive technologies

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Legal Framework

Our accessibility efforts align with the following standards and regulations:

  • Americans with Disabilities Act (ADA)
  • Section 508 of the Rehabilitation Act
  • Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
  • Fair Housing Act
  • Equal Credit Opportunity Act

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Questions or Concerns

If you have questions about this Accessibility Statement or our commitment to accessibility, please contact us:

Ages Mortgage, LLC
Accessibility Team
[Street Address]
Morristown, NJ [ZIP Code]
Phone: (973) XXX-XXXX
Email: accessibility@agesmortgage.com
TTY/TDD: 711